1. Payment at delivery
Unless a different method is expressly shown during the order process, payment is made directly to the courier when the parcel is delivered. The exact payment methods accepted may depend on the courier and destination.
2. Amount due
The amount communicated in the order confirmation is the amount due, including applicable taxes and any disclosed delivery charges. Always verify the total before payment.
3. Availability of payment methods
Some couriers accept cash only, while others may support electronic payment. Selynz cannot guarantee a specific courier payment method unless it is expressly confirmed for your order. Please prepare the amount due accordingly.
4. No card data by email
5. Refused or unpaid deliveries
If a parcel is refused without a lawful reason or payment cannot be completed, it may be returned to us. We reserve the right to decline future orders where repeated unjustified refusals cause costs or operational disruption, subject to applicable law.
6. Refunds
Where a refund is due for an order paid at delivery, we may request the information necessary to make a bank transfer or another agreed refund method. Refund timing is governed by the applicable returns and withdrawal rules.