1. Scope
This Shipping Policy explains how orders placed with Selynz S.r.l. are processed and delivered. Delivery availability may vary by country, postcode and courier coverage and is confirmed during the order process.
2. Order processing
Orders are subject to confirmation and product availability. We may contact you to verify delivery details before dispatch. Orders received on weekends or public holidays may be processed on the next working day.
3. Indicative delivery time
Our indicative delivery timeframe is 24–48 hours from processing. This is an estimate, not a guaranteed deadline. Remote areas, incorrect contact details, courier volumes, public holidays, weather or other events outside our reasonable control may cause delays.
4. Delivery and receipt
Please provide a complete address and a reachable telephone number. Ensure that you or an authorised person is available to receive the parcel and pay the courier at delivery. The courier may make additional delivery attempts or return the parcel if delivery is unsuccessful.
5. Inspection on arrival
Before accepting the parcel, check for visible damage or tampering. Where permitted by the courier, note any reservation on the delivery record. Photograph the packaging and contact us promptly at [email protected] if anything appears damaged or missing.
6. Incorrect or incomplete address
Selynz is not responsible for delays caused by inaccurate or incomplete information supplied by the customer. Additional shipping costs arising from a corrected address or repeated delivery may be charged where legally permitted.
7. Contact
For delivery questions, contact Selynz S.r.l. at [email protected] or +39 02 8457 3162.